Terms of Service

These Terms of Service (“Terms”) govern access to and use of Cincha’s websites, hosted applications, AI agents, workspaces, and related services (collectively, the “Service”). By using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

In these Terms, a “Customer” is the individual or organization that controls an account, and a “User” is a person who accesses the Service for a Customer. If you use the Service for an organization, you represent that you have authority to accept these Terms for it. “Cincha” means the operator of the Service.

Eligibility and accounts

You must be at least 18 years old and able to enter into a binding agreement where you live. You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. The Customer is responsible for activity under its accounts, including activity by its Users and through guest links it creates, except to the extent caused by Cincha’s breach of these Terms.

Individual and organization accounts

Workspaces, sessions, files, connections, settings, usage, and credits belong to the Customer account in which they are created. Organization owners and administrators may add or remove Users, manage settings and connections, view organization usage and sessions, and access or delete organization data. A User who leaves an organization may lose access without the organization’s data being deleted. Customers are responsible for obtaining required notices, permissions, and consents from their Users.

The Service and agent actions

Cincha lets Customers run AI agents and applications in hosted workspaces, create and store files, connect external services, and use third-party AI models. Depending on the application and permissions you choose, an agent may execute code and commands, read or modify files, query databases, call APIs, or take actions in external systems. A sandbox, connection controls, and network restrictions reduce risk but do not guarantee that code or actions will be safe, correct, or confined as you expect.

You are responsible for reviewing an application’s capabilities, using least-privilege credentials, supervising consequential actions, keeping appropriate backups, and confirming results before relying on or publishing them. Do not authorize an agent to take an action that you would not be permitted to take yourself. Features may be experimental, change, or be discontinued, and we may impose reasonable technical, security, storage, or usage limits.

Guest links

A Customer may be able to create a link to an ephemeral guest workspace. A guest link is a bearer credential: anyone who has it may be able to use the workspace and its allocated budget until the link expires, is disabled, or reaches its spending limit. Keep guest links confidential and share them only with intended recipients. The Customer that creates a guest link is responsible for its distribution and configured budget. Expired or exhausted guest workspaces may become unavailable and be deleted without recovery.

Customer Content

“Customer Content” means prompts, messages, files, connection data, configuration, application bundles, and other material a Customer or User submits to the Service. As between the parties, the Customer retains its rights in Customer Content. The Customer grants Cincha a limited, non-exclusive, worldwide license to host, copy, transmit, modify, and process Customer Content only as needed to provide, secure, maintain, and support the Service, comply with law, and fulfill the Customer’s instructions.

The Customer represents that it has all rights and permissions needed for Cincha, applications, agents, model providers, and connected services to process Customer Content as directed. Do not submit regulated, highly sensitive, or confidential information unless you have determined that the Service, selected application, model, and connection configuration are appropriate for it.

Applications and creators

Applications may be supplied by Cincha or by third-party creators. Application code may process the prompts, files, configuration, tool results, and connected data made available to it. Cincha may scan, test, review, restrict, suspend, or remove an application, but review or availability is not an endorsement or a guarantee of safety, quality, accuracy, or compliance. Third-party applications may have additional notices or terms, and their creators retain their rights in them.

If creator submission or publishing features are available, a creator grants Cincha the rights needed to store, copy, scan, test, review, execute, display, and make the submitted application available as the creator directs. The creator represents that the application and its dependencies do not violate law or third-party rights, contain undisclosed malicious functionality, or process data contrary to their disclosures. We may remove or disable an application in response to legal, security, privacy, or intellectual-property concerns.

Connections and credentials

When you configure a connection, you authorize Cincha to store and use its credentials and to permit the selected application or agent to access the connected service. For a direct connection, credentials may be made available inside the Customer’s isolated runtime during a session; for a brokered connection, Cincha uses the credential on the agent’s behalf. You are responsible for having authority to connect the service, for activity carried out using the credentials, and for complying with the connected service’s terms. Revoke or rotate credentials if you suspect compromise.

AI output

AI-generated output may be inaccurate, incomplete, offensive, non-unique, or similar to output provided to others. You are responsible for human review before relying on, publishing, or acting on it. The Service is not a substitute for professional legal, medical, financial, safety, or other expert advice. You must not use output or autonomous actions where an error could cause death, personal injury, or significant harm without qualified human oversight and appropriate safeguards.

As between Cincha and the Customer, and to the extent permitted by law, the Customer owns AI output generated for it. This does not grant rights in third-party material that may appear in output or make output eligible for intellectual-property protection.

Acceptable use

You may not use the Service to:

• break the law, violate another person’s rights, or evade legal restrictions;
• upload malware or attempt unauthorized access, disruption, or surveillance;
• probe or exploit accounts, infrastructure, sandboxes, or security controls;
• send spam, phishing, deceptive content, or abusive automated traffic;
• process content, personal information, or credentials without authorization;
• circumvent limits, metering, billing, access controls, or provider restrictions;
• use the Service to develop or deploy weapons or malicious cyber capabilities;
• misrepresent AI output as human-authored where disclosure is required; or
• make high-risk eligibility or rights decisions without lawful, qualified human review.

You may not resell or provide access to the Service except through features we expressly make available for that purpose. We may investigate suspected violations and suspend or terminate access when reasonably necessary to protect the Service, Customers, providers, or the public.

Fees, credits, and payments

Model prices and pre-turn cost displays are estimates. For each completed model request, Cincha deducts credits equal to the final cost reported by the model provider. A 10% service fee is added to the price of each credit purchase at checkout. Provider routing and pricing can change, and the final charge may differ from an estimate. An in-progress request may finish after the available balance is exhausted, so a final debit may temporarily produce a negative balance. We may block further paid usage until sufficient credits are available.

Credits are service units, not deposits or currency, and are not transferable except where required by law or expressly permitted by Cincha. Purchased and promotional credits may have different restrictions; any expiration or other material condition will be disclosed when credits are purchased or granted. Payment processing may be provided by Stripe. You authorize the applicable charges, must keep billing information accurate, and are responsible for applicable taxes. Refunds, reversals, and chargebacks are handled as disclosed at purchase and as required by law. We may correct billing errors and reverse duplicated or fraudulent credits.

Third-party services

The Service interoperates with third parties such as Google, Stripe, OpenRouter and the model providers routed through it, infrastructure providers, and services a Customer chooses to connect. Their separate terms and policies may apply. Cincha does not control and is not responsible for third-party services, content, availability, output, or policy changes. Google sign-in is used for authentication only and does not itself authorize access to Google Drive, Gmail, or other Google product data.

Cincha’s Service and feedback

Cincha and its licensors retain all rights in the Service, software, documentation, and branding, excluding Customer Content, creator-owned applications, and third-party materials. Subject to these Terms, Cincha gives you a limited, revocable, non-exclusive, non-transferable right to use the Service. If you provide suggestions or feedback, you grant Cincha permission to use them without restriction or compensation; this does not transfer ownership of Customer Content or confidential information.

Suspension, termination, and data

You may stop using the Service at any time and may request deletion of an individual account. Authorized organization administrators control closure and deletion of organization accounts and data. We may suspend or terminate access for material violations, security risk, nonpayment, legal requirements, or conduct likely to harm the Service or others.

Termination may end sessions, disable guest links and connections, and make content inaccessible. Before closing an account, export important data using available features. Some transaction, security, audit, and backup records may be retained as described in the Privacy Policy. Sections that by their nature should survive—including ownership, payment obligations, disclaimers, indemnity, and limitations of liability—will survive.

Indemnity

To the extent permitted by law, a Customer using the Service for business purposes will defend and indemnify Cincha and its personnel against third-party claims arising from the Customer’s or its Users’ Customer Content, applications, connected services, unlawful use of the Service, or material breach of these Terms. This section does not apply to the extent a claim was caused by Cincha’s breach, negligence, or willful misconduct, and it does not limit rights that cannot lawfully be waived.

Disclaimers

To the maximum extent permitted by law, the Service, applications, agents, and output are provided “as is” and “as available.” Cincha disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service, code, actions, or output will be uninterrupted, secure, accurate, or error-free. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

Limitation of liability

To the maximum extent permitted by law, Cincha will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities. Cincha’s total liability arising from the Service will not exceed the greater of the amount the Customer paid Cincha during the 12 months before the event giving rise to the claim or US $100. These limitations do not apply to liability that cannot lawfully be limited.

General

You must comply with applicable export-control and sanctions laws. Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without Cincha’s consent; Cincha may assign them in connection with a merger, reorganization, financing, or sale of the Service. These Terms and any additional terms presented for a feature form the entire agreement about the Service; additional terms control for that feature if they conflict.

Nothing in these Terms limits mandatory consumer protections or your right to bring a claim in a forum available under applicable law. Please contact us first so we can try to resolve a concern informally.

Changes

We may update these Terms as the Service changes. We will post the revised Terms and update the effective date. If a material change applies to your continued use, we will provide reasonable notice through the Service or by email. Changes do not retroactively alter completed purchases or accrued rights.

Contact

Questions, legal notices, and reports of security, privacy, or intellectual-property concerns can be sent to support@cincha.dev.